Health On 21 Medical Centre is a mixed billing practice to ensure we provide you with the best quality care. Please see the below for the detailed billing schedule:
Medicare Bulk Billed Patients:
• Children 15 years and under
• DVA Card Holders
Patients eligible for Concession Fees:
• Patients aged 16-18 years
• Health Care Card holders
• Commonwealth Seniors card holders
Medicare rebates are available to those who hold a valid Medicare card. Patients are able to claim their rebates on the spot at Health On 21 Medical Centre when using a cheque or savings account for EasyClaim. For those who do not have a Debit card on person, Medicare is able to deposit the rebate to the nominated bank account within 24 hours.
Patients who hold a Pension, DVA or concession card must show their valid ID at the time of consultation.
Recalled appointments (e.g.to discuss results with your GP) will be bulk billed. If you need to speak with your doctor about a matter other than your results please book another appointment.
Why do I pay a gap fee?
Since 2014 the Medicare rebate has been frozen by the Federal Budget. For bulk billed visits that means there has been no fee increase in that time, which essentially means no pay rise. Since the “freeze” the costs of running a business (rent, electricity, phone etc.), staff wages and consumables have all increased.
To ensure our staff and practitioners at Health On 21 provide the best service possible without compromising quality of care or the length of consultation times, we are a mixed billing practice so that pensioners, children (15 years and under) and DVA patients are able to be bulk billed for their appointments, and those who are employed and earning an income pay a gap fee.
Please note that if you are a privately billed patient and are recalled for an appointment (e.g. to discuss results) you will be bulk billed, as these are appointments your doctor requests for you to come in.
If you have any further questions about our fee structure please feel free to speak with reception staff, or your practitioner during your consultation.
Standard appointments with GPs are approximately 20 minutes, however longer appointments may be made upon request. Health On 21 endeavours to accommodate our patients as best as possible in terms of preferred appointment times and GP.
Allied Health appointments require booking via telephone, alternatively please feel free to come and book in person.
Find it here:
Cnr Townson Ave & Mawarra Street
Shop 7 Palm Gardens Shopping Centre
Palm Beach QLD 4221
After Hours Care
Chevron After Hours Palm Beach – (07) 5534 3633
If you are experiencing a medical emergency, please call 000 immediately.
However, unforeseeable circumstances may arise which may lead our practitioners to be delayed. We will inform you as soon as possible if there are any instances where we may be running behind on time, and sincerely apologise for any inconvenience delays may cause.
Parking & Wheelchair Access
Wheelchair access is available at the rear of the practice, however please inform reception upon booking your appointment if you require the use of the wheelchair access, as the door opens from the inside only.
No cash is held on the premises.
SMS reminders are sent:
• 24 hours prior, for GP appointments
• 48 hours prior, for Allied Health appointments
Please inform reception if you wish to opt out of SMS reminders.
Pathology and Radiology Test Results
Your GP will advise you in your consultation when results are expected to arrive. Should your results come early, reception will call you to arrange a follow up appointment. Please note that recalled appointments are bulk billed.
Due to privacy, Health On 21 Medical Centre will not disclose results over the phone.
Immunisations / Vaccines / Travel Medicine
How we handle your personal health information
Health On 21 Medical Centre is committed to providing quality care to our patients and appreciate any feedback, whether it be complaints or compliments, to continually improve our services to you.
Please fill out the Feedback form, and hand it to reception or send it to:
Health On 21 Medical Centre
1372 Gold Coast Highway
Palm Beach 4221 QLD
Alternatively, you may call us on 07 5613 1531 and speak with our Practice Manager, Brendan Hill.
All feedback is treated with confidence and Health On 21 appreciates your time in letting us know of your suggestions or concerns.
Do you have Child Minding Services onsite?
We understand that you may not always be able to arrange someone to come and sit with your children, or they may even be old enough to wait by themselves; in return, we ask you to understand that our Reception staff are not responsible for them beyond reasonable duty of care.